Shipping & Returns

PRICES SHOWN EXCLUDE CARRIAGE unless otherwise stated. VAT will be added automatically on checkout if appropriate, our software recognises non UK addresses and does not include VAT. You can order products displayed on this website and pay using our secure payment system. If you have placed your order on-line, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. Receipt of an automatic confirmation does not however mean that we will necessarily be able to meet your order. For security reasons we log your IP address. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP.

Availability

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if do not wish to wait. Quantities may be limited. We may, at our own discretion, limit or cancel quantities purchased if your order cannot be fulfilled due to stock shortages, product difficulties, supplier problems or other reasons. Notification will be sent to the e-mail and/or the customer address you provide should such a change occur. We reserve the right to limit quantities of items sold, including the right to limit or prohibit sales to any customer at our discretion and without explanation.

Delivery

Arrow Laser Shot will try to dispatch your order on the same day it is received provided it is before 2pm, otherwise we will try to despatch the next working day. Occasionally reasons beyond our control result in delay. You will be notified as to when your goods are due for dispatch. If after 30 days we have still been unable to dispatch your order we will contact you to request confirmation of the order. Arrow Laser Shot shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, delays in transportation, embargoes, or wars.

Deliveries are made in the UK by First Class Post, or carrier with deliveries to Eire by carrier. Deliveries are usually made on Mondays to Fridays before 5.00pm. Please make sure that all addresses you provide are accurate and include postcode and recipients telephone number where possible to hasten a speedy and accurate delivery: Arrow Laser Shot cannot accept responsibility for late or non-delivery. Where incorrect or incomplete delivery information is supplied and goods are returned to us we reserve the right to charge a courier return fee. Please ensure that someone will be at the recipients address on the expected delivery date as all parcels must be signed for. In the event of no one being available to sign, the courier may attempt delivery the next working day. The purchaser may incur a redelivery charge to deliver the goods thereafter. Proof of Delivery of one or more product(s) shall be good evidence of delivery of the specific product(s) requested by the customer and no question shall be raised as to delivery of individual items therein.

Shortfalls, damaged goods, non-delivery

Any shortfall or receipt of damaged goods of which you become aware must be notified to Arrow Laser Shot within three days of receipt of goods. Claims for non-delivery must be made within 28 days of dispatch of goods.

Returns

If for any reason you are unhappy with the goods you have purchased you may cancel your order according to the procedure set out below and return the goods intact within 7 working days from receipt. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of any goods before returning them and they and any packaging must be returned in a condition where they can be resold. We will not however accept cancellation or return of goods made to a customers personal specifications. Before you return goods you must first contact us for a returns consent number: we will not accept liability unless this procedure has been followed. If goods are defective, damaged or not as specified on your order, postage costs will be refunded. In the event that we ask you to accept substitute goods for those ordered but found to be unavailable and you then choose to return those goods your postage costs will be refunded. In all other cases you are responsible for the cost of returning goods. For your security you should use Recorded Delivery. It is your responsibility to ensure goods are adequately packed. You should enclose a covering letter with the goods detailing your full name and address, returns consent number, reason for return and indication of whether you require an exchange or refund.

If you cancel your order but fail to return the goods we reserve the right to recover goods sent and deduct the cost of this from any refund.